PlusOne Solutions’ Gilles Durandisse as new Director of Field Service Operations
Company News |August 23, 2022
Gilles Durandisse as new Director of Field Service Operations and Additional Organizational Enhancements to Support Scale and Improved Performance
Orlando, FL – PlusOne Solutions, Inc. is pleased to announce the appointment of Gilles Durandisse as Director of Field Service Operations to our team. Gilles comes to us with over 18 years of contact center experience and developing managers with a customer success mindset and process focus.
Our Field Service Operations provide after-sales service for high-end appliance manufacturers designed to deliver the highest standard of excellence in both customer and technical support. Gilles’ unique combination of skills positions the organization to meet the demands of our customers and improve the workflows, processes, and performance of this elite team.
“Gilles immediately struck me as someone who had both the technical and staff management experience to best complement our team and be a great addition to our rapidly growing Field Service team. He has a great personality, is consistent in his messaging and approach and has been a joy to get to know. Our entire team has welcomed Gilles to the PlusOne Solutions’ family, and we look forward to our future together,” says Michelle Leblond, EVP, Compliance & Operations.
Along with the appointment of Gilles, we have also taken the opportunity to better align our operations to bring our overall PlusOne team closer together as one efficient and focused group. This includes the promotion of Michelle Leblond to EVP, Compliance and Operations who will now oversee the core operational management team of:
Gilles Durandisse – Director of Field Service Operations
Sara Smith – Director of Compliance Operations
Loana Wierda – Director of Screening Operations
“The core of any company lies in our employees and how they come together to create a high-performance organization” explains Craig Reilly, CEO of PlusOne Solutions. “Michelle’s expertise in operations, process improvements, and team building, brings the operational divisions together capitalizing on their strengths, ideas, and team performance.”
About PlusOne Solutions, Inc.
PlusOne Solutions has been an industry leader in the risk management field by specializing in compliance and field service support programs that meet the complex challenges of geographically dispersed contractors, vendors, and employee networks. PlusOne Solutions protects companies from operational, financial, legal, and reputational risks associated with contractor and vendor relationships while creating safer work environments.