Blog Post

How To Build A Roadside Assistance Contractor Compliance Strategy

Industry Information | June 22, 2023
Roadside assistance contractor compliance

You rely on roadside assistance contractors not only to provide safety to drivers and passengers on the road, but also to represent your company and its values. Having a compliance strategy in place creates clear expectations and requirements for roadside assistance contractors as they perform their duties. The team at PlusOne Solutions explains some important points of focus when creating your roadside assistance contractor compliance strategy.

What Is A Contractor Compliance Strategy?

Compliance strategies are created by organizations to reduce legal and financial risks. These strategies are constructed by those companies who engage contractors, and often include any laws, regulations, policies, and procedures that will help contractors deliver service in a safe and efficient manner. 

Why Compliance Strategies Are Important For Contractor Networks

A compliance strategy reduces risk by clearly outlining expectations and policies that must be adhered to when a roadside assistance contractor is serving your customers. Effective compliance strategies will include specifications of your organization’s policies and procedures, and will thus set your contractors up for success when it comes to their understanding of how their decisions on the clock impact themselves, your company, and others. 

Roadside assistance contractor compliance strategies can also specify the requirements that contractors must meet, such as passing background screenings or having a valid driver’s license. The compliance strategy may include certificate of insurance documents the company must maintain, or even licenses that are necessary requirements for insurance policies the contractor needs to complete certain types of work. Sharing these expectations with the contractor networks will help your company avoid risks to the health and safety of contractors and customers on the road and help to avoid negative financial outcomes. They also ensure that contractors are operating according to the values of the company and are not risking reputational or brand damage. 

How To Build A Roadside Assistance Contractor Compliance Strategy 

Determine and Understand Relevant Laws And Regulations

The first step in creating a compliance strategy for roadside assistance contractors is understanding the regulations that are relevant to the industry and the geographic location where your contractors will operate. This includes knowing the license requirements, following appropriate regulations related to background checks, and determining what risk insurance coverage needs to be addressed. 

Certificate Of Insurance Management In Compliance Strategies 

Certificates of insurance are an important consideration when creating your company’s compliance strategy. These documents are issued by an insurance company or broker and provide proof that a contracting company has an active insurance policy. Having a COI also provides information about damages covered by the policy if any should be incurred by the contractors working within your network. 

Including professional COI management in your roadside assistance contractor compliance strategy will help free up valuable time and resources for your company. Because you are already focusing so much of your time on the active service sphere of your business, hiring a third-party organization to manage certificates of insurance and other documents relieves your staff of the energy they would otherwise be spending ensuring your COI management plan is executed. 

Relying on a professional to manage your company’s certificate of insurance places this duty in the hands of an expert. COI management teams will track your contractor’s insurance policies and communicate with the insurance companies who issue them when it comes time to renew them. Working with a COI management provider will help your company avoid many common challenges that may occur during the insurance management process. 

Background Screening In Compliance Strategies 

Background screenings are another extremely important part of compliance strategies for roadside assistance contractors. Compliance strategies should include background screenings because they ensure safety during any of the services that each contractor renders. When you choose to work with a specific contractor, this contractor represents your business to the public. If there is any likelihood that a contractor has a criminal background or any other legal complications in their history, this could pose a risk to your business and customers. 

Contact PlusOne Solutions Today

Compliance strategies that prioritize these points are more likely to result in higher levels of productivity in your business, ensure greater safety for your contractors and customers, and help your company avoid unnecessary legal, reputational, and financial complications. 

Contact PlusOne Solutions today as your partner for roadside assistance contractor compliance strategies. 

Contents are provided for information purposes only and should not be construed as legal advice. Users are reminded to seek legal counsel with respect to their obligations and use of PlusOne Solutions services.

About PlusOne Solutions

PlusOne Solutions has been an industry leader in the risk management field by specializing in compliance programs that meet the complex challenges of geographically dispersed contractors, vendors, and employee networks. PlusOne Solutions protects companies from possible financial, legal, and reputational risks associated with contractor and vendor relationships while creating safer work environments. To learn more, visit

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