Quarterly Compliance Update, Q4 2020

Quarterly Compliance Updates | November 2, 2020

Maintaining compliance throughout the pandemic, PBSA chairperson update, data entry for background screening, Canadian driving record checks, customer service email address update, and FCRA training are all included in this quarterly update.

Each quarter, PlusOne Solutions provides a compliance update to keep you abreast of changes and updates in legal developments as well as company news. This information is provided for education only and does not constitute legal advice.

Maintaining Compliance and Delays with COVID-19

Throughout the last six months, PlusOne Solutions has continued to work with Customers to ensure their levels of compliance remain strong. Some courts do continue to have extended turnaround times or altered hours for their clerk assisted process but most courts are open and completing searches. We continue to encourage any individual that needs to be rescreened to submit their screening before the expiration date and the individual will continue to report in compliance.

For unique situations or additional questions, please contact us at for more information.


The New Professional Background Screening Association (PBSA) Chair is from PlusOne Solutions!

Michelle Leblond, Executive Vice President of Compliance and Privacy at PlusOne Solutions, is the new Chairperson of the Professional Background Screening Association’s Board of Directors. PBSA is the screening industry association that PlusOne Solutions has supported and been actively involved with for almost 10 years. As well as embracing the mission “to advance excellence in the screening profession,” PBSA has also been very active in ensuring consistent and reliable access to criminal records.

Among the Association’s current US initiatives has been the effort to improve and ensure access to criminal record information. This comes in several forms from direct access, meaning that public record information remains accessible to third parties like PlusOne Solutions or its vendors, it may also mean supporting and advising on technology enhancements to improve record access, and then there is also the advocacy for the quality and cost of information. We require that court records provide consistent and detailed identification information – such as names, dates of birth, and even address or Social Security Number information, when available. Creating systems that limit these identifiers creates great challenges for our industry. Likewise, we do not want to see courts create cumbersome processes to access information or exorbitant fees that create undue burdens on those needing the information. PBSA regularly makes itself available to educate and advise court administrators and has created preferred language, technology recommendations, and position statements related to these topics to ensure the industry continues to get complete and efficient access to the information our customers require.

As background screening volumes increase, don’t let quality get impacted

Many of our customers are heading into a busy Q4 and with that, we tend to notice more data entry errors and slips in the information submitted. Any errors in given and alias names, address, or date of birth information can impact the accuracy and completeness of screening results. While we do have internal steps to catch these errors, delays and need for resubmissions can result.


NEW SERVICE OFFERING > Canadian Driver Record Checks

MVR checks are now available in all provinces and territories in Canada, except Alberta. For details, please contact your customer success contact at


Change in PlusOne Solutions Customer Service Email Address

PlusOne Solutions is changing their customer service email from ProScreens@PlusOneSolutions.Net to Support@PlusOneSolutions.Net Please update your records. This change is to reflect our desire to support your network of providers or vendors with all of their compliance needs. This email address can be used for general concerns and questions around compliance, the Insight Provider Portal, and ScreeningsPlus website.


FCRA Training 2020 Reminder – Thank You!

Thank you to all Customers who have completed the annual Customer training regarding the Fair Credit Reporting Act (FCRA). This training covers the basics of the law, the responsibilities of requesting and using consumer reports as well as obligations for the destruction of information. Please watch for this notice and complete the training. PlusOne Solutions requests an annual certification from Customers to ensure their partnership in remaining compliant with FCRA obligations. Completion of this training constitutes certification and keeps Customer users updated on their obligations when using consumer reports.


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