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Archives: Faq

What is the FCRA and how does it apply to me and my company?


The Federal Fair Credit Reporting Act (FCRA) was enacted in 1971 as the first federal regulation of the consumer reporting industry citing “a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality and a respect for the consumer’s right to privacy.”

Yes, whether screening an individual for employment or contracting purposes, when using PlusOne Solutions, the FCRA will apply. We work with our Customers to improve compliance with all applicable legal standards. PlusOne Solutions partners with our Customers to ensure the appropriate forms, notices and guidance on such matters is in place. Although we are not able to provide legal advice, the compliance of the process is a joint effort.

Will personal information be kept confidential?

PlusOne takes its role protecting our Customers and application information very seriously and we optimize electronic security technologies, procedures and organizational measures to help safeguard consumer information against loss, misuse, and unauthorized access, disclosure, alteration and destruction. Using appropriate data encryption when data is transmitted, strong password protocols and user permissions and layered firewalls and other security technologies maintain a secure environment.

Why Choose PlusOne Solutions?

There are many reasons to choose PlusOne Solutions over other compliance options. We have worked hard to be a hands-on, service first organization rather than a data supplier. We understand compliance in the contractor/vendor world and the need to efficiently process all of your compliance documentation with speed and accuracy to ensure that your contractors/vendors are compliant when providing services and/or products.

It comes down to the following areas:

Experience
PlusOne Solutions provides certainty to businesses in the Contractor engagement process through a comprehensive selection of background checks, drug testing, and compliance management solutions. Founded in 2005 and supported by an Executive Team with decades of experience in operations and contractor and vendor networks, PlusOne Solutions® is accredited by the Background Screening Agency Accreditation Program of the Professional Background Screening Association.

Customer Success
Your success is our goal. Our culture promotes partnering with our customers to develop solutions that fit their needs. While many Consumer Reporting Agencies (CRAs) are trying to limit the customization of their services we strive to make sure our solutions fit your needs. We know our customers are our best advocates and their referrals have been part of our growing success. We have found building strong, long-lasting relationships with our customers, designing a solution that fits their needs and being responsive are the keys to retention and customer success.

Quality
We understand that both timely reports and accurate information are integral to your business. We take the time to ensure that the information follows our rigorous quality assurance standards and that all final reports are audited to ensure accuracy. We leverage automation where possible but when it comes to the accuracy of the information, we provide within a consumer report we take additional steps to ensure its quality.

Security
As a responsible CRA, we are aware of the sensitivity of the data our customers entrust us with each time they process a background screen. In addition to industry-standard requirements for security, we are also PCI-DSS Level 1 Certified, ensuring the safe handling of all Personally Identifiable Information (PII) at every step in the process. Our web-based platforms provide a user-friendly, easy to navigate interface and are accessible on all types of devices. Whether you are submitting the information on behalf of the individual or having the individual submit their information themselves, we’ve made sure the design is user-friendly yet built to prevent common entry errors.