Faq Archive - PlusOne Solutions

How do I submit a renewal background check application?

To start a renewal screen you will need to go to a URL that would have been sent to the email you have on file with us. If you do not go specifically to this URL, then you may not purchase the correct type of background screen that is required for your specific service agreement. If you are unsure if you received the email or need help in obtaining the URL, please call us 877-943-0100 and we will help you through the process.

Please note, that you will want to complete the renewal screenings application in advance of the expiration of your current screen to avoid a gap in compliance and reporting.

How do you keep track of license requirements in multiple jurisdictions?

Our reporting provides you the visibility to know when a license is required specific to a state, county or city level and whether the license has been received, is missing or expired. You can also see if there are multiple states or jurisdictions required.

What if my network is new to tracking compliance for insurance and licenses?

That’s okay! We’ve helped many of our clients start up a new compliance program or make changes to that program when they implement it with us. Our experience with contractor networks can help you know what to expect and how to avoid some of the pitfalls. We also provide guidance on industry best practices.

Can we set specific rules, such as coverage amounts for the insurance requirements?

Yes, our application can manage a variety of requirements such as effective dates, coverage levels, additional insured for a variety of insurance types, endorsements, waiver of subrogation, etc. with built in notifications if the requirements you set aren’t reached.

Would I be able to obtain a copy of the insurance or license documentation if necessary?

Yes, this information is available to you through our online portal that is accessible 24/7. You can download, print, or simply view the documents whenever you need.

What makes your insurance management and license tracking services different?

PlusOne understands compliance in the contractor/vendor world and the need to efficiently process all of your compliance documentation with speed and accuracy to ensure that your contractors/vendors are compliant when providing services and/or products. The need to minimize the disruption in operations due to compliance is critical to your business. As such, we use specialized processors who understand insurance and licensing as well as automated processes to ensure that insurance and licenses are received in a timely and accurate manner. In addition, we take extra steps to verify throughout the year that insurance coverage and licenses are active and in good standing. Our goal is to allow you to focus on your core business needs and for your contractor/network to focus on providing their services and/or products for you. We minimize the effort not just for you but for your contractors/vendors by working directly with insurance agents and online verification of licenses for renewals and any missing items for compliance

How long will it take to receive the hard badge in the mail?

It can take four to 14 business days to receive your hard badge in the mail, but you are able to print a temporary paper badge from the portal immediately upon uploading a photo.

Is a badge deactivated as soon as we notify you that the employee is no longer employed?

Yes. You can disassociate an employee from your company through the portal, but you will need to notify us directly by either calling us or emailing checkmybadge@www.plusonesolutions.net so we can deactivate the badge completely.

Can someone outside our company (such as a customer) verify the badge is legitimate?

Yes, they can check if the badge is active at www.checkmybadge.com and confirm the badge holder’s identity with an actual picture of the individual. You can also provide the information in advance, so the customer could see who is coming to assist them.

Will Cannabidiol (CBD) result in a positive test for marijuana?

CBS is typically used for medical purposes and is one of the components found in cannabis. It is not regulated by the Federal Drug Administration. Pure CBD does not cause positive test results, however, many products which contain CBD may be contaminated by tetrahydrocannabinol (THC) which could lead to variable results. Another cannabis compound is cannabinol (CBN) and is a THC variant so if this is in the cannabis used, it may also yield a positive test result.