Blog Post

3 Things Every COI Tracking Company For Roadside Assistance Should Do For Its Customers

COI Management | March 24, 2023
COI tracking company

Managing Certificates of Insurance (COIs) for your roadside contractors can be a full-time job. Fortunately, PlusOne Solutions is the COI tracking company that can handle that job and more.

Our main goal at PlusOne Solutions is to limit your risk while increasing your productivity. One way we do it is with COI management. Certificates of insurance are official statements provided to companies by their insurer saying they are insured and contain the details of that coverage. These documents must remain on file and should be periodically verified throughout the lifetime of your contract to help your organization avoid liability for any accidents, thefts, or damage done by your contractors. 

Since policies expire each year and can be canceled at any time, this proactive management of COIs can be quite burdensome and complex for organizations.

COI tracking companyYou need to partner with a COI tracking company with the skills and experience to proactively manage this documentation. This expertise and experience means knowing the best way to process COIs, ensuring easy access to COI documents and dedicating a team to COI management only. 

Specialized Processors + Technology

We understand the need to minimize disruption in operations due to compliance. This is why we use a combination of specialized processors skilled in evaluating insurance documentation and automated systems to ensure accuracy. We work directly with roadside assistance companies as well as the insurance agents for verification of insurance policies. We review any missing items for compliance and we proactively verify insurance coverage throughout the year to make sure policies remain  active and in good standing. 

24/7 Access

If you need access to insurance policy information, you can find it anytime through our online customer portal. You can view, download, or print documentation at your convenience. Online document management is a vital part of a COI tracking company’s service, and since business doesn’t always happen between 9 and 5, we want you to be able to access this information when you need it.

Dedicated Personnel

When you partner with PlusOne Solutions, a hands-on team will review each COI. Our mission is to help you meet your compliance goals which is why we go above and beyond to stay on top of your COI needs. With a team that processes thousands of COIs each week, we are familiar with the typical layout, the requirements of your roadside contracts and develop a consistent approach that comes from repetitive viewing of these documents. The task of managing COIs is all of someone’s role, not just a part of it, and it is treated as a priority each day.

PlusOne Solutions Is The COI Tracking Company You Need

When you need help managing your roadside assistance contractors’ COIs, contact us. Our customer, Wes, has this to say about his experience with our COI management team:

“PlusOne Solutions provided us with a highly efficient means of tracking and maintaining our 4,000+ service provider certificates of insurance. The customer service team members are skilled and always willing to assist us when issues arise. They are focused and treat us as though we are their only customer, and the PlusOne Solutions technical support team is extremely helpful and has always provided us with workable solutions to our requests for assistance and training. The software to access the system is very user-friendly as well. PlusOne Solutions has been a great business partner.”

We look forward to the opportunity to assist you with your COI management needs. Contact us for more information.

Contents are provided for information purposes only and should not be construed as legal advice. Users are reminded to seek legal counsel with respect to their obligations and use of PlusOne Solutions services.

About PlusOne Solutions

PlusOne Solutions has been an industry leader in the risk management field by specializing in compliance programs that meet the complex challenges of geographically dispersed contractors, vendors, and employee networks. PlusOne Solutions protects companies from possible financial, legal, and reputational risks associated with contractor and vendor relationships while creating safer work environments. To learn more, visit

To receive these updates directly in your email inbox, sign up for the newsletter Questions or comments? We want to hear from you.

On the Blog


3 Signs It’s Time to Make the Switch from COI Tracking Software

Having COI tracking software can be an immense help if you were...

Read More

3 Things Every COI Tracking Company For Roadside Assistance Should Do For Its Customers

Managing Certificates of Insurance (COIs) for your roadside contractors can be a...

Read More

A COI Tracking Spreadsheet Can Come Back to Haunt You

If you have been searching for the perfect certificate of insurance (COI)...

Read More