How to Stay Safe Doing In-Home Service Work During COVID-19

Industry Information | April 21, 2020

To our Valued Partners,

Many of you are hard at work dispatching individuals from your company, especially if you specialize in the repair and maintenance of electrical systems, HVAC, plumbing and major appliances. We want to take a minute to say THANK YOU for everything you are doing to keep everyone home and healthy while meeting increased demand during the Coronavirus pandemic. Your team inspires us!

We do want to recognize those of you that have chosen to remain at home because you or a loved one are at risk during this time. We hope you stay healthy and thank you for your contribution to reducing the spread of the virus.

Here are some tips to keep your team safe and healthy while servicing consumers:

Before the visit

• Have your office team screen callers in advance and delay a scheduled visit if anyone in the home is presently ill.
• Staff a helpline by experienced personnel who provide free answers to service questions over the phone to help prevent an unnecessary service visit.
• Add a handwashing station to service vehicles, and stock with masks, gloves, portable hand sanitizer, paper towels, and disinfectant. If these items are not available, substitute diluted Bleach in a spray bottle and rubbing alcohol.
• Keep sick team members home until they are fully recovered.

During and after the visit

• Have your staff wash or sanitize hands before, during and after the visit, and avoid touching their faces during the day.
• Staff should limit the items taken in and out of the house and minimize contact with any surfaces other than the direct work area; touched areas should be disinfected before and after use.
• Staff should wear a mask and gloves during the visit, if available. Not only will this help to keep them safe, but it will also reassure homeowners your company is trying to keep them safe as well.
• It’s OK to ask the homeowner to step away during the job or keep a safe distance of at least 6 feet from your staff while they work.
• Have staff sanitize frequently touched areas in the service vehicle as well, such as door handles, cell phone, steering wheel, and dashboard.

Returning home

• Your team should remove their shoes, spray them with disinfectant if possible, and set them aside before re-entering their homes.
• To keep others safe, they should touch as few surfaces as possible when entering the home, sanitizing any surfaces they may have touched in the process. Put clothing in the wash and take a shower immediately.
• Once the above steps are complete, they can hug their healthy family members, snuggle their pets, and relax! Great work today!

PlusOne Solutions is here for you

As you know, our mutual customers are counting on both PlusOne Solutions and your company to stay operational during these turbulent times.

At PlusOne Solutions, your compliance is our priority, and we are happy to report the following:

• Screening turn-around-time has been minimally impacted by the COVID-19 pandemic.
• Our recertification process ensures an old background screen is still valid until a new screening is completed.
• We are processing any documentation sent to us within our normal turnaround times.

Also, take a look at how PlusOne Solutions is responding to COVID-19: A Letter from our CEO

Thank you again for everything you do. We appreciate you and look forward to continuing to serve you during this challenging time and please reach out should you need any assistance we are here to help.

Contents are provided for information purposes only and should not be construed as legal advice. Users are reminded to seek legal counsel with respect to their obligations and use of PlusOne Solutions services.

About PlusOne Solutions

PlusOne Solutions has been an industry leader in the risk management field by specializing in compliance programs that meet the complex challenges of geographically dispersed contractors, vendors, and employee networks. PlusOne Solutions protects companies from possible financial, legal, and reputational risks associated with contractor and vendor relationships while creating safer work environments. To learn more, visit https://plusonesolutio.wpengine.com.

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