Blog Post

Utilizing A Contingent Workforce? Here’s What Your Customers Expect From You

Industry Information | October 29, 2021
man meeting a Contingent Workforce worker at the door

If your organization uses a contingent workforce, or contractors, to deliver products, conduct repairs, or accomplish service tasks for your customers, there is an expectation from your customers that you will take the appropriate steps to protect them, and the reputation of your company.

There are many organizations that utilize a contingent workforce to provide services for their customers. When members of your vendor network arrive at your customer’s home or workplace, the customer will have certain expectations about those vendors – and these are expectations that your organization needs to meet. In the eyes of your customers, your contractors are a direct extension of your business, and in many cases, they may be indistinguishable from your company’s employees.

What Your Customers Expect From You When Utilizing A Contingent Workforce 

You Have Conducted Comprehensive Background Screening

Your customers chose to purchase products and services from you because they trust your brand. Because of this trust, your customers also believe that your organization will be taking deliberate steps to ensure their safety and security when your contractors are on their property.

Your customers expect that you will be consistently conducting detailed background checks on each of your contractors and that you have made informed decisions based on the results of those background checks when choosing to contract with your contingent workforce.

Your Contingent Workforce is Drug Tested 

Your customers expect that when service providers from your organization arrive on their property that they will not be under the influence of any substances. Not only does drug testing your contingent workforce ensure that your customers will have their services provided by contractors that are not impaired by any substances, it will also mitigate the risk of injury or accidents caused by substance use.

If an accident were to occur, and your company could produce a previously administered negative drug test and can show that drug testing is a part of your organization’s policies, it can provide an additional layer of protection from liability.

Your Contingent Workforce is Licensed 

Your customers expect that your contractors will be highly skilled and properly licensed to conduct the work they have been engaged for. Using licensed contractors protects the reputation of your organization by ensuring that you are contracting with the most qualified individuals available.

Utilizing a contractor risk management provider that offers license monitoring and verification is a necessary part of working with a contingent workforce. PlusOne Solutions allows our customers to meet all of their contractor risk management needs in a single solution and eliminates the need to use multiple providers.

Go Above and Beyond Your Customers’ Expectations: Partner with PlusOne Solutions

In a recent survey, over 90% of consumers believed that the service contractors who were providing in-home services to them had been background screened, and were carrying current worker’s compensation and liability insurance. Additionally, 96% of consumers surveyed said that they would be more likely to hire a company that had background screening certification, and 90% of consumers stated that they thought criminal background screenings and drug screenings were very important.

PlusOne Solutions makes a comprehensive contractor risk management strategy easy. Contact us today to find out more about the many benefits that working with experienced specialists can bring to your organization.

Contents are provided for information purposes only and should not be construed as legal advice. Users are reminded to seek legal counsel with respect to their obligations and use of PlusOne Solutions services.

About PlusOne Solutions

PlusOne Solutions has been an industry leader in the risk management field by specializing in compliance programs that meet the complex challenges of geographically dispersed contractors, vendors, and employee networks.

PlusOne Solutions protects companies from possible financial, legal, and reputational risks associated with contractor and vendor relationships while creating safer work environments. To learn more, visit

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