PlusOne Solutions’ Michelle Leblond Announced as Chairperson of PBSA Board of Directors

Michelle Leblond, Executive Vice President of Compliance and Privacy at PlusOne Solutions is the new Chairperson of the Professional Background Screening Association’s Board of Directors.

Her one-year term officially commenced following the formal announcement during the 2020 PBSA Annual Conference, which was held virtually this year.

After joining PBSA more than 10 years ago when the Canadian Chapter was forming, Michelle’s involvement with the organization has been both progressive and global in nature. She has worked at the Committee and Leadership level within the Canadian Chapter including leading the Government Relations Committee (Canada), as well as on the Background Screening Credentialing Council (BSCC), Global Advisory Council and Membership Committee before joining the Board more than five years ago. Her new role will be focused on the governance and oversight for the Association which counts over 815 member companies and 6,000 individual members around the globe.

“Being the first global Board Chair for our industry Association is an honor and a responsibility that I am excited to take on,” Michelle said. “The pace of technology, the importance of our work in protecting our workplaces, homes, and communities, and the evolution of regulation, demands a dedicated and passionate advocate to represent our members and work with an equally talented Board of Directors. I welcome the opportunity to bring the same energy and motivation I have shown in my work at PlusOne Solutions to PBSA as it continues to realize its mission to become the trusted global authority for the screening profession. I am privileged to support an Association whose mission it is to advance excellence in the screening profession and my unique combination of operational, technical, data privacy and compliance skills make PBSA well suited to deliver on our strategic goals to educate, advocate and impact legislation in the best interests of our members.”

In addition to her 25 years of experience in the background screening industry, Michelle is also a current member of Human Resources Professionals Association (Ontario), Society for Human Resource Management, and International Association of Privacy Professionals. She also holds Certified Information Privacy Professional (CIPP) designations in both the U.S. and Canada.

“The PlusOne Solutions team is honored that Michelle has honed her experience and drive to lead PBSA to new heights in which every organization in our industry will benefit,” said Craig Reilly, Founder and CEO of PlusOne Solutions. “With Michelle’s leadership and her knowledge of the global stage, Michelle energized our company by developing new programs to raise our compliance, privacy, and security disciplines and driving us to meet the highest standards in the industry. We’re excited to see just how high Michelle can elevate our industry through her role with PBSA.”

 

About PlusOne Solutions

For more than 15 years, PlusOne Solutions has been an industry leader in the risk management field by specializing compliance programs that meet the complex challenges of geographically dispersed contractors, vendors, and employee networks. PlusOne Solutions protects companies from possible financial, legal, and reputational risks associated with contractor and vendor relationships while creating safer work environments for everyone and is an Accredited Background Screening Agency by the Professional Background Screening Association.

 

About PBSA

Founded as a non-profit trade association in 2003, the Professional Background Screening Association (PBSA) was established to represent the interest of companies offering employment and tenant background screening services. Just as importantly, however, the initial members wanted to establish and promote a high level of ethics and performance standards for the screening industry. The Association currently represents over 815 member companies engaged in employment and tenant background screening across the United States. Member companies range from Fortune 100 companies to small local businesses, conducting millions of employment-related and tenant background checks each year as part of the hiring and leasing process. PBSA Member companies are defined as “consumer reporting agencies” pursuant to the Fair Credit Reporting Act (FCRA) and are regulated by both the FTC and CFPB.

 

 

Contents are provided for information purposes only and should not be construed as legal advice. Users are reminded to seek legal counsel with respect to their obligations and use of PlusOne Solutions services.

 

To receive these updates directly in your email inbox, sign up for the newsletter

 

Interested in learning more about our compliance services? Contact us at (877) 943-0100 or send us a message using the form below.



PlusOne Solutions now offering driver record searches in Canada

PlusOne Solutions, a compliance and risk management solutions specializing in contractor networks, announced the expansion of their driving record search service to Canada*.

Officially called Motor Vehicle Reports (MVR), driving record searches provide companies the opportunity to confirm eligible drivers have an active license. Since anyone driving for a company could potentially put the organization at risk, MVRs help distinguish between safe drivers and potentially unsafe drivers.

“Before you let an employee or contractor get behind the wheel of a company car, it’s a good idea to run an MVR search to ensure they are a safe driver,” said Michelle Leblond, EVP of Compliance & Privacy at PlusOne Solutions.  “Expanding our driving record search service to Canada will allow our Customers to mitigate the risk of hiring and contracting drivers.”

The MVR search includes the class of the license, citation history, accident history, suspension information, license restrictions, and the current status of the driver’s license. The search scope changes depending on the individual jurisdiction; however, the search will go back at least three years but could potentially show more historical information depending on the province.

“We’re excited to offer our MVR search service in Canada and to continue helping more companies commit to safety on the road,” Leblond said.

*MVR Search is not available in Alberta.

 

About PlusOne Solutions

For more than 15 years, PlusOne Solutions has been an industry leader in the risk management field by specializing in compliance programs that meet the complex challenges of geographically dispersed contractors, vendors, and employee networks. PlusOne Solutions protects companies from possible financial, legal, and reputational risks associated with contractor and vendor relationships while creating safer work environments for everyone. To learn more, visit http://www.PlusOneSolutions.net.

 

For more company news, read the past announcements:

 

Contents are provided for information purposes only and should not be construed as legal advice. Users are reminded to seek legal counsel with respect to their obligations and use of PlusOne Solutions services.

 

To receive these updates directly in your email inbox, sign up for the newsletter

 

Interested in learning more about our compliance services? Contact us at (877) 943-0100 or send us a message using the form below.



How PlusOne Solutions is responding to COVID-19: A Letter from our CEO

 

UPDATE 3/20/2020

As communities continue to feel the impact of the COVID-19 epidemic as well as restrictions impacting government offices and businesses, PlusOne Solutions is modifying our Operational Service Center hours to meet the needs of our Customers while protecting the health and safety of our employees.

Effective Monday, March 23, our temporary new service hours will be 9 a.m. to 5:30 p.m. EST Monday through Friday.

If you have any questions about the above temporary change, please email us at CustomerCare@PlusOneSolutions.Net and our Customer Success team will assist you.

 


 

3/16/2020

As communities continue to feel the impact of the COVID-19 pandemic as well as restrictions impacting government offices and businesses, we want to share that PlusOne Solutions has already activated our Business Continuity Plan to continue to protect our employees and support the ongoing operations of our valued Customers.

In some parts of the U.S. and Canada, we are already seeing court closings and other processing delays due to the COVID-19 epidemic. Since we rely on the courts to get the most updated and accurate information for background checks, this may cause a delay in some requests. With COVID-19 testing soon to begin at all drug collection sites, we may see an impact on scheduling drug testing as well or a backlog at the labs in reviewing the results. Further, over the coming weeks, we expect businesses to close or reduce capacity including at the insurance agencies and carriers who we work with. In the service sector, we are already experiencing consumer requests to delay service.

How we’re serving you:

Our primary focus continues to be with the health and well-being of our employees, customers, partners, and communities. We will continue to keep you updated as this situation evolves and we continue our commitment to the highest level of customer service during this time.

We are closely monitoring guidance from the Centers for Disease Control and Prevention, the World Health Organization, and local health officials around the world, and we will rely on their cumulative recommendations and expertise to inform our decisions.

If you have any questions, please email us using the form below and someone from our team will assist you.

Thank you for your continued partnership and patience as we navigate this challenging situation.

Stay safe and healthy.

Best Regards,

Craig Reilly
Chief Executive Officer & President
PlusOne Solutions

 

To receive these updates directly in your email inbox, sign up for the newsletter

 



PlusOne Solutions Now Offering Continuous Criminal Monitoring

PlusOne Solutions, a provider of compliance and risk management solutions that meet the complex challenges of contractor networks, announced the release of their Continuous Criminal Monitoring program.

A proactive approach to background checks, the Continuous Criminal Monitoring program is an FCRA-compliant service that provides near real-time alerts on U.S. booking or incarceration activity that occurs within your service network or workforce after the initial background screening.

Criminal issues that occur between the standard two-year rescreen cycles can often go undetected and the ongoing monitoring of employees and contractors allows companies to see alerts on their network’s criminal activity, including DUI, assaults, theft, and more, that may increase risk and liability.

“Since there is usually a two-year period between the background checks a contractor undergoes, Customers were searching for a solution to monitor potential criminal activity between these screenings,” said Michelle Leblond, Executive Vice President of Compliance and Privacy at PlusOne Solutions. “Although this doesn’t replace the need for a full background screen, this is another mitigation tool our Customers can utilize to demonstrate due diligence and monitor their network’s activity.”

Continuous Criminal Monitoring vs. Traditional Background Checks

 

Companies that rely on contractor networks of varying sizes are challenged with maintaining compliance throughout their relationship with a contractor. Although they conduct periodic background checks on their network every two years, how do they know if something happens in the meantime?

That’s the gap of information Continuous Criminal Monitoring could solve.

Instead of reviewing only historical results like a traditional background check provides, continuous monitoring is the ongoing process of reviewing U.S. county-level criminal records and provides notice within 24 hours of incarceration or booking event.

While continuous criminal monitoring does not completely eliminate the need for periodic comprehensive background checks, PlusOne Solutions’ sources cover over 85 percent of the population and is a suitable search to identify potential behavior that may pose a risk to your business, customers, brand, customer loyalty, and reputation.

“Continuous Criminal Monitoring is one more way PlusOne Solutions has continued to improve our risk mitigation portfolio, added value to our U.S. Customers and helped them improve the quality and compliance of their contractor networks,” Leblond said. “We look forward to continued opportunities to demonstrate our commitment to be a strong partner with our Customers.”

 

 

To learn how Continuous Criminal Monitoring is already having an impact, read our case study titled ‘Continuous Criminal Monitoring: A Proactive Approach to Monitor Contractor Networks’.

 

ABOUT PLUSONE SOLUTIONS:
For more than 15 years, PlusOne Solutions has been an industry leader in the risk management field by specializing compliance programs that meet the complex challenges of geographically dispersed contractors, vendors and employee networks. PlusOne Solutions protects companies from possible financial, legal and reputational risks associated with contractor and vendor relationships while creating safer work environments for everyone and is an Accredited Background Screening Agency by the Professional Background Screening Association.

 

Contents are provided for information purposes only and should not be construed as legal advice. Users are reminded to seek legal counsel with respect to their obligations and use of PlusOne Solutions services.


To receive these updates directly in your email inbox, sign up for the newsletter
Questions or comments? We want to hear from you.


Quarterly Compliance Update, Q1 2020

Pending in-home contractor background check legislation, our Continuous Criminal Monitoring program and new gas work requirements in NYC are all included in this compliance update.

Each quarter, PlusOne Solutions provides a compliance update to keep you abreast of changes and updates in legal developments as well as company news. This information is provided for education only and does not constitute legal advice.

 

Pending In-Home Contractor Screening Legislation

In early January 2020, the Florida House of Representatives introduced HB-1129 to address the in-home services issue that gave rise to a horrific tragedy in South Florida in 2019. In that case, a woman was beaten and burned in her home following a home delivery from a well-known retailer. At issue was that a sub-contractor of a contractor to the retailer was responsible and the process for vetting that individual was weak, at best. The background screening and notification measures from the retailer have been the focus of this legislation and the family of the woman has taken this cause to a legislative end to try to improve the safety and comfort of individuals accepting delivery in their homes.

Based on the legislation as drafted, PlusOne Solutions can confirm our program already exceeds the screening requirements and as such, compliance should be within reach for most of our Customers. We would like to stress this legislation is considerably less robust than initially thought and at present is focused primarily on home delivery services, specifically loading, transportation or shipment, unloading (whether from the factory, store or other place and terminates within consumer home). It does not include repair, maintenance, installation or other services completed in the home, or those services where the servicing individual does not enter the consumer’s home. The legislation also includes detailed adjudication criteria to determine what criminal records are relevant. Additional requirements exist for retailers and liability insurance industry requirements. The proposed effective date is July 1, 2020, however, it has not yet passed the House and we will continue to monitor its progress.

 

Definition of Compliance – One Tech or All Techs?

We have recently seen an increase in customers moving to a tech-to-claim approach, which means that any claim filed for payment must have been completed by a screened and authorized technician. Whether information is contained in the dispatch notes or other filings, the need to screen all technicians within a servicing company is growing. Not only does this allow greater flexibility in who can be assigned jobs, but it also increases the opportunity for companies to pick up more work. Companies are reminded that any individual conducting work under contract with Customers, require their individuals to be compliant with the requirements of their program. This may include background screening, insurance, licensing tracking, TIN matching or badging.

 

We have almost 20,000 techs in Continuous Monitoring, is your network included?

PlusOne Solutions launched a continuous criminal record monitoring service and has seen a keen interest in the offering with over 20,000 individuals being enrolled in the program so far. This service tracks near real-time booking and arrest records for over 85 percent of the U.S. population. Criminal record monitoring is another risk management tool that Customers may want to consider between their current rescreen cycles. It demonstrates due diligence and allows Customers to understand any potential risks that may exist within their network. Each alert is reviewed on a case-by-case basis to ensure the individual continues to meet the compliance requirements of their program.

 

New Gas Work Requirements in NYC

As of January 1, 2020, the five Buroughs of New York City (NYC) require a Master Plumber License or a Gas Qualification for all gas work as defined in the NYC fuel gas codes. There are two types of Gas Qualifications, Full or Limited. In order to obtain a Full Qualification, you must be under the direct and continuing supervision of a Master Plumber. A Full Qualification does not expire. To obtain a Limited Qualification, you must be under the personal and immediate supervision of a Licensed Plumber or Full Qualification individual. A Limited Qualification expires after five years and is not renewable. Both the Master Plumber License and Gas Qualifications must be obtained through the NYC Department of Buildings (DOB) through DOB NOW. For more information, you can review the entire law changes for Local Law 150.

 

To receive these updates directly in your email inbox, sign up for the newsletter

 


Questions or comments? We want to hear from you.



PlusOne Solutions Celebrates 15 Year Anniversary by Giving Back

Orlando based PlusOne Solutions, which specializes in compliance solutions, is celebrating 15 years in business by giving proceeds of each background check to charity throughout 2020.

For every background screening they perform this year, PlusOne Solutions will donate portions of the profits to The ​National Children’s Cancer Society​ as well as the ​National Eating Disorders Association​. The organization aims to donate tens of thousands of dollars by the end of the year.

“We started this company to make a difference – and I believe we have made a difference,” said PlusOne Solutions founder Craig Reilly. “What we’re doing with the social outreach is to continue that and give back on a larger scale now.”

One of PlusOne Solutions’ core values is family. The company has always strived to respect and treat employees fairly and promote work-life balance. Additionally, PlusOne has been an active contributor to the Orlando community for years, especially helping children and families.

“We’ve always been active in the community, one of our core values is family and as such we’ve been active in food drives and a variety of other charities and contributed to causes like the Boys and Girls Clubs alongside our clients,” said Reilly. “This being our 15th year of business as an industry leader, I am happy that we have the latitude to really make a positive impact for two great charities that do amazing work.”

About PlusOne Solutions:

For more than 15 years, PlusOne Solutions has been an industry leader in the risk management field by specializing in compliance programs such as background screening, drug testing and administering insurance and license programs for field service organizations that make use of geographically dispersed contractors, vendors and employee networks. PlusOne Solutions protects companies from possible financial, legal and reputational risks associated with contractor and vendor relationships while creating safer work environments for everyone and is an Accredited Background Screening Agency by the Professional Background Screeners Association. For more information about PlusOne Solutions, visit ​www.plusonesolutions.net​.

Media Contact:

Katrina Poggio, Marketing Strategy Manager
Phone Number: 407-359-5929 x7020
Email: katrina.poggio@plusonesolutions.net

 

To receive these updates directly in your email inbox, sign up for the newsletter

 



PlusOne Solutions Achieves Level 1 PCI-DSS Compliance

As an industry provider of compliance solutions, PlusOne Solutions is committed to cybersecurity. We are honored to announce we have again achieved the PCI-DSS V3.2 Level 1 certification and Attestation of Compliance.

More than 10.9 billion records with sensitive information have been breached according to public disclosures between January 2005 and July 2018, according to PrivacyRights.org. Compliance with the PCI-DSS helps to alleviate vulnerabilities and protect cardholder data.

This certification ensures we are taking the steps to protect the data we maintain and maintaining the security standards set by the PCI Security Standards Council. 

To achieve the PCI-DSS V3.2 Level 1 certification and Attestation of Compliance, we commissioned Intrinium, an Informational Technology and security solutions company, to independently examine and validate our compliance standards. This audit included document collection and analysis, vulnerability scanning, penetration testing, and on-site security assessments.

“Our completion of the PCI-DSS V3.2 Level 1 again this  year proves our continued commitment to security as we create a reliable environment for processing critical customer and consumer data.

Using an independent Qualified Security Assessor (QSA) grants us the industry certification status instead of a self-assessment where many companies report they abide by the practices but are not audited for compliance,” Founder and CEO Craig Reilly said.

“We process massive amounts of sensitive and personal data and are committed to continually achieving the increasing standards of data security in this environment of evolving threats and changes to PCI Standards,” CIO Scott DiNucci said.

This PCI-DSS Level 1 certification supplements the company’s Background Screening Agency Accreditation awarded by the Professional Background Screening Association to companies adhering to a strict set of professional standards including consumer protection, legal compliance and data security standards.

About PlusOne Solutions:

For more than 15 years, PlusOne Solutions has been an industry leader in the risk management field by specializing in compliance programs such as background screening, drug testing and administering insurance and license programs for field service organizations that make use of geographically dispersed contractors, vendors and employee networks. PlusOne Solutions protects companies from possible financial, legal and reputational risks associated with contractor and vendor relationships while creating safer work environments for everyone and is an Accredited Background Screening Agency by the Professional Background Screeners Association. For more information about PlusOne Solutions, visit ​www.plusonesolutions.net​.

 

To receive these updates directly in your email inbox, sign up for the newsletter

 



Quarterly Compliance Update, Q4 2019

Pending legislation for in-home contractors, rising marijuana-related arrests, and new protections for contractors are all part of this compliance update.

Each quarter, PlusOne Solutions provides a compliance update to keep you abreast of changes and updates in legal developments as well as company news. This information is provided for education only and does not constitute legal advice.

 

Pending In-Home Contractor Screening Legislation

A recent tragedy in South Florida has given rise to the potential introduction of legislation that will govern requirements around in-home contractor screening. As part of our work and support of our industry association, Professional Background Screening Association, we are closely monitoring the progress on this. Although just starting in Florida, the commitment to such a position is strong and we know once one state starts…the others soon follow. From our experience, we are pleased to confirm our screening package is well in line with any proposed requirements and we will work closely to ensure our customers are prepared and compliant if legislation is imposed.

 

U.S. Marijuana Arrests Rise Again

Last year was the third straight year the total number of persons arrested in the US for violating marijuana rose more than 21 percent higher than the total number of persons arrested for violent crimes. Of those arrested for cannabis-related activities, 90 percent were for possession only. This is a stat we are watching closely as states who have legalized the adult use of cannabis have seen a decrease in arrests in those jurisdictions and some have created prohibitions for even using these convictions.

 

NY Human Rights Law Extends Protections to Contractors

In September 2019, NY City Council passed Int. 0316-A which deepens the scope of the NY City Human Rights to ensure independent contractors are now protected by the Human Rights Law that will allow them to file complaints related to harassment or discrimination based on race, gender, sexuality, religion and other protected categories. The coverage applies to any business that employs or engages at least four employees of contractors combined.

 

Canada Creates “Dependent Contractor” Definition

Sitting between the known definitions of employee and contractor is a new concept termed “dependent contractor.” This working relationship is not an employment relationship, but a dependent contractor may be entitled to some benefits if they are “economically dependent” on another business. If a contractor if exclusively or nearly exclusively (more than 50 percent) reliant on the other contracting party’s business for income, the contractor may be entitled to reasonable notice of termination or pay in lieu. When working with independent contractors, Customers are reminded to ensure the relationships are properly structured to meet operational and business needs.

 

PlusOne Solutions Achieves PCI – DSS Certification Level I Certification – 2019

As an industry provider of compliance solutions, PlusOne Solutions is committed to cybersecurity. We are honored to announce we have again achieved the PCI-DSS V3.2 Level 1 certification and Attestation of Compliance. Compliance with the PCI-DSS helps to alleviate vulnerabilities and protect cardholder data. Maintaining payment security is required for all entities that store, process or transmit cardholder data. Guidance for maintaining payment security is provided in PCI security standards. These set the technical and operational requirements for organizations accepting or processing payment transactions, and for software developers and manufacturers of applications and devices used in those transactions. Read more here.

 

NAPBS is now the Professional Background Screening Association (PBSA)

At the Association Annual Meeting in San Antonio, TX, our professional trade association evolved into a truly global association. The new name and logo symbolize global reach, emphasizing how seamlessly the association shares information, expertise, and goals for the future of the industry.

 

To receive these updates directly in your email inbox, sign up for the newsletter

 


Questions or comments? We want to hear from you.



Quarterly Compliance Update, Q3 2019

This compliance update includes marijuana legislation statistics and key takeaways from the United States General Accounting Office report.

Each quarter, PlusOne Solutions provides a compliance update to keep you abreast of changes and updates in legal developments as well as company news. This information is provided for education only and does not constitute legal advice.

 

Some Updated Stats in the Time of Marijuana Legalization

Quest Diagnostics is a leading drug testing company and our largest collection site partner. In their recent report, “The new age of marijuana”, come details of how marijuana is changing our world as it continues to shape our workplace policies and perspectives on drug use. For reference, Marijuana is dried flowers and leaves of the Cannabis Sativa plant and contains the psychoactive chemical delta- 9-tetrahydrocannabinol (THC).

Some notable stats from the report are:

  • Drug potency is increasing – in 1992, the average concentration of THC in marijuana was 3.8% and this rose to 12.2% in 2014.
  • Ingestion of the drug is available in more forms than ever – smoking, e-cigarettes, and edibles – syrups, chocolate bars, lollipops, and other forms – making it more accessible.
  • 33 states (and DC, Guam, PR, and USVI) have passed medical marijuana legislation, 10 (and DC) have legalized recreational use of marijuana in the US and all of Canada has legalized marijuana (though drug screening is still limited).
  • Marijuana remains a federally prohibited Schedule I substance under the Controlled Substances Act.
  • Marijuana positivity increased by nearly 8% in the general U.S. workforce and by almost 5% in the safety-sensitive workforce.

Drug testing can help to improve employee morale and productivity while decreasing absenteeism, accidents, downtime, turnover, and theft and is an important component in many compliance programs. PlusOne Solutions is continuing to watch the evolution of this issue closely and the impact it may have on Customer programs.

 

United States General Accounting Office (GAO) Report – July 2019

After a year-long study, GAO submitted its report to the US Congress and its two main findings were the need for clear guidelines around reasonable procedures to ensure maximum possible accuracy and investigations of consumer disputes. These are current areas of focus for the enforcement actions of the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB), who regulate our industry as it relates to background screening. This report by the GAO also sets the stage for possible changes to the Fair Credit Reporting Act (FCRA), which has not seen updates since it was published 50 years ago.

PlusOne Solutions has long had a unique and thorough approach to ensuring the accuracy of information not only in the consumer reports we complete but also in the identifiers that are used when conducting searches. By taking extra steps to compare data, balancing technology and manual review of records and using all sources of information available to us, we believe we exceed any bar set for reasonable procedures to ensure maximum possible accuracy. Our consumer dispute occurrence is extremely low and is owed to the accuracy steps noted above, as well as to the consumer-friendly dispute and appeal process that is followed.

The FCRA is neither a clear, nor helpful, statute so we look forward to any direction.

 

To receive these updates directly in your email inbox, sign up for the newsletter

 


Questions or comments? We want to hear from you.



Quarterly Compliance Update, Q2 2019

A continuous monitoring option for background checks, infrastructure penetration testing results, and an upcoming opportunity for Fair Credit Reporting Act training are all part of this compliance update.

Each quarter, PlusOne Solutions provides a compliance update to keep you abreast of changes and updates in legal developments as well as company news. This information is provided for education only and does not constitute legal advice.

 

Are you interested in continuous monitoring?

PlusOne Solutions completes a robust background screening at onboarding and every two years thereafter. We are currently exploring the option of offering continuous monitoring for U.S. networks. There is no equivalent service in Canada. The information obtained from monitoring can identify potential behavior that may pose a risk to your business, customers, brand, customer loyalty and reputation. Working with a partner who is a leader in data solutions will provide us access to near-real-time incarceration data for over 140 million U.S. booking records from over 2,800 county jails and Department of Corrections facilities. This covers upwards of 73 percent of the population and continues to increase as more sources are added. Continuous monitoring would typically provide notice within 24 hours of an incarceration or booking event. These alerts provide proactive and timely information and cover a wider geographic area than the local level county record check, which may be done at the time of re-screening.

What is the process?
In the proposed process, PlusOne Solutions reviews all received information to confirm it belongs to the correct individual and the relevance of the charges to their eligibility. If the charges are relevant, PlusOne Solutions contacts the individual involved and attempts to gain an understanding of the circumstances and the gravity of the offense. We will seek independent verification or additional details. After, we would work together to determine what action, if any at all, should be taken with the individual. PlusOne may even determine that no action can be taken until after court proceedings are completed.

Ideally, Customers should maintain a contractual requirement across their service network for self-reporting of any arrest or incarceration activity that occurs between screening periods. This does not necessarily mean the individual will be considered ineligible for program requirements if there is a reportable event, only that you are presented with the opportunity to investigate the matter further. Per the Equal Employment Opportunity Commission (EEOC) guidance and Fair Credit Reporting Act (FCRA) requirements, an arrest alone is not enough to make adverse decisions against an individual.

Continuous monitoring can play an important role in an overall risk management program and may be critical in protecting the most important assets of your business – your customers, reputation and other resources. Want to learn more? Contact us for more information.

 

Infrastructure Penetration Testing Results 2019

Based on an external penetration test conducted last month, the risk to PlusOne Solutions’ external infrastructure and internal networks are well within acceptable levels. “With the size of PlusOne Solutions’ infrastructure and amount of web applications, they have done an excellent job of securing their systems and customer information, and they present a clear desire to continue to do so. Compared to peer institutions, PlusOne Solutions appears above average regarding cybersecurity,” the report states.

 

The value of a good name

Did you know the most important piece of information in the background search is the individual’s name? This includes accurate and complete spelling of the first, middle and last name, alias names as well as maiden or alternate names. Including all these names improves the overall result. The middle name is becoming increasingly important to help PlusOne Solutions determine if a record belongs to an individual, especially when they have a common name.

 

Annual FCRA User Certification Training – Spring 2019

PlusOne Solutions will once again be providing the annual Fair Credit Reporting Act (FCRA) training module for all customer users. The training covers the basics of this law, the responsibilities of requesting and using consumer reports, as well as the obligations for the destruction of information. This is a training for our U.S.-based customers, as the FCRA only applies to the U.S.

Why does this matter?
As a National Association of Professional Background Screeners (NAPBS) Accredited agency, PlusOne Solutions requests an annual certification from customers to ensure their partnership in remaining compliant with FCRA obligations. Completion of this training constitutes certification and keeps customer users updated on ongoing trends as well.

 

To receive these updates directly in your email inbox, sign up for the newsletter

 


Questions or comments? We want to hear from you.