How Much Do You Know About the Technicians You are Dispatching?

Recent increases in regulatory compliance and corporate consumer liability have resulted in an increased focus by service organizations on liability issues associated with their service networks.

RECENT STATISTICS VALIDATE THE NEED FOR CONCERN:

• Over 11% of service technicians have background discrepancies that could potentially place an end-customer at risk.
  Within this group:

• 75% of dispatched technicians have suspended or revoked driver licenses

• 25% have criminal records of which half involve sex offender-related crimes

• 90% of independent service providers do not carry general liability insurance

• 31% of independent service providers have no automotive liability coverage

• 57% of independent service providers do not carry worker’s compensation insurance.

In order to address the increasing risk of liability associated with customer service events, companies are now requiring their service organizations to conduct background and drug screens, insurance verification, and license validation on both independent service providers and employed field technicians.

Reduce Your Liability while Increasing the Quality of your Service Network

PlusOne’s CompliancePLUS solution provides a rich array of compliance services that enable our clients to dispatch the most qualified and trusted field technicians into the homes and businesses of their customers. Our CompliancePLUS service portfolio enables our clients to validate and maintain background screens, drug screens, insurances, required certifications and regulatory compliance documentation.

Compliance Documentation

In addition to best-in-class screening services, PlusOne Solutions maintains all relevant compliance documentation for our clients in a secure FCRA-compliant database, and ensures service providers are not utilized if their compliance documentation has adverse discrepancies or requires renewal.

Background Screening

While there are a variety of screening services available for background checks, PlusOne has geared CompliancePLUS to meet the unique needs of the service business. In particular, we provide our secure, FCRA-compliant services for a single flat-rate that avoids the hidden search and access fees that are the norm with most screening services. Our single fee includes screening services, secure data storage and maintenance services, and weekly exception reporting. These services are provided based on a client-specific decision matrix that determines the tolerance threshold and exception criteria. The result is a robust, yet cost-effective compliance program that directly results in improved end-customer safety and increased perceptions of quality customer service.