Home Improvement and Home-Based Services (Pest Control, Pool)

Home services encompass a broad range of service offerings that include the following:
Installation of kitchen/bath cabinets, showers, baths, and tile products; Recurring services such as pest control and pool equipment maintenance; Installation of HVAC equipment; Servicing recreational vehicles such as boats and RVs

While home-based services encompass a diverse set of service offerings, there are common problems that are faced by the majority of home-based service businesses.

Turnover of Service Technicians Require Constant Background and Certification Validations

For companies that provide home-based services such as pest control, pool maintenance or other recurring home-based services, the quality and professionalism of your field technicians are critical to your business. A single negative behavior by one field technician can result in rapid loss of brand quality and revenues. In order to reduce the risk of negative customer experiences, home service businesses need to be meticulous in ensuring they have verified the backgrounds and required certifications of the field service technicians that are being sent into customers’ homes. In many home-services sectors, technician turnover is common, so the need to stay on top of background checks for newly hired technicians is particularly important.

PlusOne Solutions CompliancePlus service enables home-based service businesses to reduce the risk of sending inappropriate technicians into consumers’ homes. CompliancePlus includes extensive criminal, driving and drug screening services. In addition, CompliancePlus can optionally include verification of relevant licenses and certifications for individual technicians. PlusOne Solutions collects and securely stores relevant documentation in a FCRA-compliant system that notifies clients of expirations or background issues with every technician in their networks.

Product Installation and Maintenance Training increases Customer Satisfaction and Saves Money

Mistakes in installing cabinetry, custom shower doors, air conditioners, and pool heaters can result in damage to both the products being installed and the consumer’s home. Likewise, improper usage of chemicals, installation tools or insecticides increases the risk of liability and potential lawsuits. Not only is the cost of a mistake expensive in liability risk, employee time and cost, the customer perception of brand and quality is rapidly deteriorated.

In order to provide quality consumer home-based product installations and services, training on product installation techniques, chemical and pesticide handling, and customer service are critical. Training a regional or national technician network on these sorts of products are expensive and time-consuming. Trainings, which need to recur on a regular basis, usually require the field technicians to travel and spend valuable time in closed-door training workshops. In many cases, the information is quickly outdated as new products and technologies are introduced faster than field technicians can be trained.

PlusOne Solutions understands the logistical and cost issues that are the norm for complex services that occur in the homes of consumers. PlusOne’s KnowledgePlus service was developed specifically to address the unique product training needs of today’s complex field service organizations. KnowledgePlus enables our clients to cost-effectively create and maintain an online library of training, assessment and certification programs for even the most complex installations and home-based service offerings. KnowledgePlus also enables field technicians to have real-time access to product information, manuals and video-based installation and service demonstrations while they are onsite at a consumer’s home.